Produced, filmed, and edited by J.P. Dobrin for Voice of America.

211 is a non- emergency telephone line connecting people to social services like food programs, financial assistance, and housing. This documentary depicts the formidable resilience of 211 operators who are on the front lines, doing everything in their power to provide resources for the vulnerable and overlooked part of the San Francisco Bay Area population.

2022 award winner at the New York TV and Film awards for the Community Portraits Documentary category.

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